Publication:
Datos de investigación del estudio "Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective"

Thumbnail Image

Files

Datos_European Journal of Marketing.xls (90.5 KB)

Identifiers

URI: https://hdl.handle.net/10433/22335
DOI: 10.46661/rio.22335

Publication date

2019

Reading date

Event date

Start date of the public exhibition period

End date of the public exhibition period

Authors

Centeno, E.
Yani-de-Soriano, M.
Hanel, P.H.P.
Wilson, A.

Advisors

Authors of photography

Person who provides the photography

Journal Title

Journal ISSN

Volume Title

Publisher

Emerald Group Publishing Ltd.
Export

Research Projects

Organizational Units

Journal Issue

Abstract

Doctoral program

Related publication

Yani-de-Soriano, M., Hanel, P. H. P., Vazquez-Carrasco, R., Cambra-Fierro, J., Wilson, A., & Centeno, E. (2019). Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective. European Journal of Marketing, 53(4), 708-732. https://doi.org/10.1108/EJM-09-2017-0570

Research projects

Description

Keywords

Data set

Bibliographic reference

Photography rights

Collections

DOEM - Datasets