Datos de investigación del estudio "Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective"

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URI: https://hdl.handle.net/10433/22335
DOI: 10.46661/rio.22335

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2019

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Centeno, E.
Yani-de-Soriano, M.
Hanel, P.H.P.
Wilson, A.

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Emerald Group Publishing Ltd.

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Yani-de-Soriano, M., Hanel, P. H. P., Vazquez-Carrasco, R., Cambra-Fierro, J., Wilson, A., & Centeno, E. (2019). Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective. European Journal of Marketing, 53(4), 708-732. https://doi.org/10.1108/EJM-09-2017-0570

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Attribution-NonCommercial-NoDerivatives 4.0 International
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International