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Datos de investigación del estudio "Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective"

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dc.contributor.authorCenteno, E.
dc.contributor.authorVázquez-Carrasco, Rosario
dc.contributor.authorCambra-Fierro, Jesús
dc.contributor.authorYani-de-Soriano, M.
dc.contributor.authorHanel, P.H.P.
dc.contributor.authorWilson, A.
dc.date.accessioned2025-01-15T11:54:42Z
dc.date.available2025-01-15T11:54:42Z
dc.date.issued2019
dc.description.sponsorshipDepartamento de Organización de Empresas y Marketing. Universidad Pablo de Olavide.
dc.identifier.doi10.46661/rio.22335
dc.identifier.urihttps://hdl.handle.net/10433/22335
dc.language.isoen
dc.publication.year2019
dc.publisherEmerald Group Publishing Ltd.
dc.relation.isreferencedbyYani-de-Soriano, M., Hanel, P. H. P., Vazquez-Carrasco, R., Cambra-Fierro, J., Wilson, A., & Centeno, E. (2019). Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective. European Journal of Marketing, 53(4), 708-732. https://doi.org/10.1108/EJM-09-2017-0570
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internationalen
dc.rights.accessRightsopen access
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectData set
dc.titleDatos de investigación del estudio "Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective"
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dspace.entity.typePublication
relation.isAuthorOfPublication6aa2d1b9-b914-4030-bc4b-329e688c97b8
relation.isAuthorOfPublication5aba8e07-cc57-46d9-90d5-eb75cd7b18e3
relation.isAuthorOfPublication.latestForDiscovery6aa2d1b9-b914-4030-bc4b-329e688c97b8

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