Abstract
The European Foundation Quality Management is one of the models which deal with the assessment of function of an organization using a self-assessment for measuring the concepts some of which are more and more qualitative. Consequently, complete understanding and correct usage of this model in an organization depend on the comprehensive recognition of that model and different strategies of self-assessment. The process of self-assessment on the basis of this model in an organization needs to use the experienced auditors. This leads to reduce the wrong privilege making to the criteria and to subcriteria probable way.In this paper, first some of the weaknesses of the EFQM model are studied, then with the usage of structure of input-output governing of the model and using of Data Envelopment Analysis, a method is offered to recognize the lack of the proportion between Enablers and the results of organization which may occur due to problems and obstacles hidden in the heart of organizati ...
The European Foundation Quality Management is one of the models which deal with the assessment of function of an organization using a self-assessment for measuring the concepts some of which are more and more qualitative. Consequently, complete understanding and correct usage of this model in an organization depend on the comprehensive recognition of that model and different strategies of self-assessment. The process of self-assessment on the basis of this model in an organization needs to use the experienced auditors. This leads to reduce the wrong privilege making to the criteria and to subcriteria probable way.In this paper, first some of the weaknesses of the EFQM model are studied, then with the usage of structure of input-output governing of the model and using of Data Envelopment Analysis, a method is offered to recognize the lack of the proportion between Enablers and the results of organization which may occur due to problems and obstacles hidden in the heart of organization.----------------------------------La Fundación Europea de Gestión de la Calidad (EFQM) significa uno de los modelos para la evaluación de las funciones de las organizaciones, utilizando la autoevaluación para medir aspectos que, algunos de los cuales, son cada vez más cualitativos. Consecuentemente, la comprensión completa y el uso correcto de este modelo en una organización depende del conocimiento profundo del modelo y de las diferentes estrategias de autoevaluación. El proceso de autoevaluación en la base de este modelo, en cualquier organización, necesita la intervención de auditores experimentados. Esto es precisamente lo que lleva a reducir el uso incorrecto de los criterios y de los subcriterios.En este artículo, primero se estudian algunas de las debilidades del modelo EFQM y después, mediante la utilización de estructura de control de entradas y salidas y el uso del Análisis Envolvente de Datos, se ofrece un método para reconocer la falta de proporción entre Enablers (consultores del potencial empresarial) y los resultados de la organización, lo que puede ocurrir debido a problemas y obstáculos escondidos en el corazón de la propia organización.
