Paredes Carrasco, Luis RafaelRamón-Jerónimo, Juan ManuelFlorez-Lopez, Raquel2026-01-272026-01-272025-10-31Business Process Management Journal 1–271463-715410.1108/BPMJ-01-2025-0123https://hdl.handle.net/10433/25863El estudio ofrece una contribución sólida y socialmente relevante al demostrar cómo el outsourcing estratégico y la colaboración en la cadena de suministro permiten a las pymes manufactureras chilenas avanzar hacia modelos más sostenibles, y se alinea plenamente con los principios de DORA y COARA al priorizar el impacto real sobre indicadores bibliométricos, valorar la diversidad de resultados (modelo conceptual, evidencia cualitativa contextualizada, orientaciones prácticas), asegurar transparencia metodológica mediante un diseño abductivo y triangulación de datos, y promover una investigación orientada al bien común, especialmente en ámbitos como la circularidad, la eficiencia operativa y la resiliencia de empresas en contextos emergentes; en conjunto, el trabajo encarna una evaluación responsable de la investigación al centrarse en la calidad, la pertinencia social y la contribución transformadora más que en métricas tradicionales.Purpose This study explores how strategic outsourcing and collaborative supply chain management contribute to sustainable value creation in Chilean manufacturing firms. It connects with current literature by examining inter-organisational collaboration, process redesign and sustainability through outsourcing and network-based strategies. Design/methodology/approach A qualitative multiple-case study was conducted using semi-structured interviews and internal documents analysis. The study focuses on practices related to operational efficiency, circular economy and knowledge transfer. Findings Chilean manufacturing SMEs pursue sustainable efficiency through strategic outsourcing and selective automation. They face challenges in knowledge sharing and circular material management. However, they develop adaptive responses with key partners. These practices enhance economic, social and environmental value. Research limitations/implications The research is context-specific and does not allow for statistical generalisations. Future studies could compare different sectors or regions. This would help assess the transferability of the proposed model. Practical implications The findings provide guidance for SMEs seeking to improve their sustainability performance. They highlight the role of collaborative practices, outsourcing decisions and adaptive capabilities. Social implications This research highlights how strategic outsourcing and collaboration in Chilean manufacturing SMEs produce tangible social outcomes. By engaging local suppliers, firms stimulate regional employment and promote inclusive labour practices. Circular optimisation and renewable energy adoption reduce negative environmental effects, improving community health and well-being. Knowledge transfer fosters collective learning, supporting social innovation and strengthening local production systems. Together, these practices promote responsible business conduct, enhancing societal trust in SMEs and reinforcing social cohesion. The study shows that sustainability-oriented collaboration can generate shared value that extends beyond firms, contributing to long-term development in emerging economies. Originality/value This study presents a novel SVC framework connecting underexplored theoretical gaps with empirical evidence. It contributes to the BPM field by demonstrating how process transformation and inter-organisational coordination support sustainable performance in SMEs.enAttribution-NonCommercial 4.0 Internationalhttp://creativecommons.org/licenses/by-nc/4.0/Supply chainSustainable valueSustainabilityEnvironmental impactCircular economyStrategic outsourcingjournal articleopen access