RT Journal Article T1 Feature Selection applied to QoS/QoE Modeling on video and web-based Mobile data Services: An ordinal approach A1 García Torres, Miguel A1 Pinto Roa, Diego P. A1 Núñez Castillo, Carlos A1 Quiñonez, Brenda A1 Vázquez, Gabriela A1 Allegretti, Mauricio A1 García Díaz, María E. K1 Ordinal classification K1 Feature selection K1 Quality of service K1 Quality of experience K1 Mean opinion score AB Nowadays, mobile service providers perceive the user experience as a reliable indicator of the quality associated to a service. Given a set of Quality of Service (QoS) factors, the aim is to predict the Quality of Experience (QoE), measured in terms of the Mean Opinion Score (MOS). Although this problem is receiving much attention, there are still some challenges that require more research in order to find effective solutions for meeting user’s expectation in terms of service quality. A core challenge in this topic refers to the analysis of the contribution of each factor to the QoS/QoE Model. In this work, we study the mapping between QoS and QoE on video and web-based services using a machine learning approach. For such purpose, we design a lab-testing methodology to emulate different cellular transmission network scenarios. Then, we address the problem of inducing a predictive model and identifying relevant QoS factors. Results suggest that bandwidth is a key factor when analyzing user’s perception of service quality. PB Elsevier YR 2024 FD 2024 LK https://hdl.handle.net/10433/20268 UL https://hdl.handle.net/10433/20268 LA en NO Computer Communications, vol. 217, p. 230-245 NO Proyectos de investigaciónPID2020- 117954RB-C21PY20-00870UPO-138516PINV15-0257 NO Universidad Pablo de Olavide. Departamento de Deporte e Informática DS RIO RD May 24, 2026