RT Journal Article
T1 A three-model approach to understand social media-mediated transparency in public administrations
A1 Villodre, Julián
K1 Affordances theory
K1 Computer-mediated transparency
K1 Local governments
K1 Social media-mediated transparency
K1 Spain
AB The use of social media has promised to enhance administrative transparency. Whether having positive or negative impacts, some scholars agree that such impacts could come from the mediating effects of the perceived characteristics of social media. This is a similar idea to that proposed by the concept of computer-mediated transparency. However, social media has certain properties that might influence transparency in different ways. This article tries to understand social media-mediated transparency. The study uses the affordances theory to approach the perception of social media properties, conducting interviews with community managers from three Spanish city councils. The results show several ways of understanding social media-mediated transparency: the guarantor model (focuses on availability and accessibility of information, while ensuring neutrality), the conversational model (reinforces effective transparency through continuous conversations), and the proactive model (anticipates citizen informational needs). The article signals the differential nature of social media-mediated transparency and its limits, with implications for digital government–citizen interactions.
PB SAGE
YR 2025
FD 2025
LK https://hdl.handle.net/10433/26094
UL https://hdl.handle.net/10433/26094
LA en
NO International Review of Administrative Sciences, 91(1), 129-148
NO This study was supported by Research Grant PID2022-136283OB-I00 (Opening the Black-Box of Algorithm-mediated Public Governance. Artificial Intelligence Implications in Governments, Public Services, and People (#AIPublicGov)), Spanish Ministry of Science, AEI/10.13039/50110001103 and ESF+.
NO Universidad Pablo de Olavide. Departamento de Derecho Público
DS RIO
RD May 9, 2026