RT Journal Article
T1 Managing relationships between tourism companies and their suppliers: An approach beyond classical variables
A1 Moliner-Velázquez, Beatriz
A1 Fuentes Blasco, María
A1 Gil-Saura, Irene
K1 Satisfaction
K1 Trust
K1 Commitment
K1 Value co-creation
AB This paper addresses the study of the antecedents and consequences of satisfaction of a company with its main supplier from different variables highlighted in the literature. Specifically, the objective is to analyse the effect of trust, commitment and switching costs on satisfaction, as well as the effect of this satisfaction on co-creation of value, continuity of the relationship and Information and Communication Technology coordination.To achieve this goal, a structural equation model was estimated with a sample of 256 tourist agencies. The results confirm the proposed relationships to explain the satisfaction process. The trust of the tourism company with its main supplier is the main antecedent of satisfaction with the relationship. The satisfaction of the tourism company with its supplier contributes to the co-creation of value and improves Information and Communication Technology coordination. Interesting theoretical implications and for management of relationships between companies are shown.
PB Elsevier
YR 2022
FD 2022-12-16
LK https://hdl.handle.net/10433/19657
UL https://hdl.handle.net/10433/19657
LA en
NO Moliner-Velázquez, B., Fuentes-Blasco, M., & Gil-Saura, I. (2023). Managing relationships between tourism companies and their suppliers: An approach beyond classical variables. European Research on Management and Business Economics, 29(1), 100203. doi: 10.1016/j.iedeen.2022.100203
NO Proyectos de investigaciónPID2020- 112660RBI00/ AEI / 10.13039 / 501100011033AICO2021/144/ GVAUV-INVAE-1553911This research has been developed within the framework of the research project funded by the State Research Agency of the Spanish Ministry of Science and Innovation (Reference no.: PID2020-112660RBI00/ AEI / 10.13039 / 501100011033), the Funding for Consolidated Research teams of the Regional Council of Innovation, Universities, Science and Digital Society (Reference no.: AICO2021/144/ GVA) and the Funding for Special Research Actions of Universitat de València (Reference no.: UV-INVAE-1553911).
NO Departamento de Organización de Empresas y Marketing
DS RIO
RD May 22, 2026