RT Journal Article
T1 Technologies and social services. An overview of technology use by users of social services
A1 Muñoz Moreno, Rocío
A1 Fernández Borrero, Manuela A.
A1 Ferri Fuentevilla, Elena
A1 Relinque Medina, Fernando
A1 Morilla Luchena, Aleix
A1 Vázquez Aguado, Octavio
K1 Technology
K1 Social services
AB Information and communication technologies have significantly transformed the way advanced societies interact, produce, deliver services and consume resources. All walks of life are now touched by these technologies. However, compared to other areas of society, digital penetration is much lower in the development of and access to social services. The main objective of this paper was to find out what technological devices are used, how they are used and the way citizens interact with public bodies using technology to deliver social services. This has been part of a wider project on innovation in social services using participative methodologies centred on the development of local Hubs. The findings reveal a digital divide in technology-enabled access to social services that excludes the very people most in need of benefits and support.
PB Plos One
YR 2023
FD 2023-05-04
LK https://hdl.handle.net/10433/25519
UL https://hdl.handle.net/10433/25519
LA en
NO Moreno RM, Borrero MF, Ferri Fuentevilla E, Medina FR, Luchena AM, Aguado OV (2023) Technologies and social services. An overview of technology use by users of social services. PLoS ONE 18(5): e0284966. https://doi.org/10.1371/ journal.pone.0284966
NO Universidad Pablo de Olavide. Departamento de Trabajo Social y Servicios Sociales
DS RIO
RD Apr 27, 2026