RT Journal Article T1 Analyzing the critical success factors in the online-game development: a framework proposal using the Delphi-Topsis method T2 ANÁLISIS DE LOS FACTORES CRÍTICOS DE ÉXITO EN EL DESARROLLO DE JUEGOS EN LÍNEA: UNA PROPUESTA DE MARCO UTILIZANDO EL MÉTODO DELPHI-TOPSIS A1 Linares, Manuela A1 Gallego Pereira, María Dolores A1 Bueno Ávila, Salvador K1 TOPSIS K1 Delphi K1 Online-games K1 Video-games K1 Game engine K1 Critical factors K1 Web software AB The online-game industry has increased exponentially in the last years, boosted by the global pandemic crisis, and it´s expected to continue growing. Moreover, specialized software (game engines) is used to develop online-games. This fast growth of both, online-game industry and game engines, shows the convenience for a better understanding of online-games´ development. Thus, this paper aims to define a critical success factors (CSF) framework in developing online-games, and it combines the Delphi and TOPSIS methodology. Concretely, its application follows. First, CSF were recognized from the literature. Second, they were verified by contacting software developers of the game engine Unity using Delphi methodology. Then, a numerical example of the TOPSIS methodology is shown. This method allowed to generate a framework of 21 critical factors, grouped in 3 dimensions: (1) Game content design, (2) Value added and (3) Game motivation. The results revealed that competition is the most important factor in the Social motivation construct. Also, Mission and tasks, and User interface are the most important factors in the Game content design dimension. Definitely, this framework provides a tool for decision making in the online-game development process. PB Publicaciones DYNA YR 2023 FD 2023 LK https://hdl.handle.net/10433/25290 UL https://hdl.handle.net/10433/25290 LA en NO Revista: DYNA ISSN: 1989-1490 Año de publicación: 2023 Volumen: 98 Número: 5 Páginas: 504-510 NO Departamento de Organización de Empresas y Marketing DS RIO RD May 6, 2026