Job Quality and Work—Life Balance of Teleworkers

Abstract

As telework and mobile work arrangements become more widespread with new advancements in digitalization, these flexible models of work are rapidly expanding to new categories of employees and completely modifying working conditions and job quality. The aim of this study was to assess how particular types of telework affect different dimensions of job quality. We applied multivariable techniques to a sample of 35,765 workers from the Sixth European Working Conditions Survey. Our findings show that gender and types of telework by workplace and ICT-use intensity are crucial factors affecting working conditions and job quality. Occasional teleworkers are the group with the best job quality, while highly mobile teleworkers are those with the worst job quality and work–life balance. Home-based teleworkers, especially women, present better results than highly mobile workers in terms of working time quality and intensity, though in exchange for lower skills and discretion, income, and career prospects. This study contributes to deepening our knowledge on the impacts of flexible arrangements of work, providing an analysis of current data on different dimensions of job quality and work–life balance and including gender as a crucial axis of analysis.